Tech Support Channels
A 60–Minute Support Ticket Response Time Guarantee
Every single assistance request you send to us will be replied to within maximum 60 minutes. In case your ticket or e–mail requires additional assistance from a server administrator, we will without delay forward it and leave a note to let you know that your issue is being worked on. If you make use of the Administration Services package, all of the server administration tasks included there will be carried out at a time that is convenient for you.
A Premium Help Desk Support Service
Should you need help working with the Web Site Control Panel or with any of the applications that we have pre–installed on the dedicated server on your behalf, don’t hesitate to contact our customer support team anytime through the ticketing system. In addition, in case you require assistance administering your dedicated server, you can make use of the Administration Services package, which includes Operating System updates on a weekly basis, troubleshooting and software installation services, server monitoring and restarting procedures, backup space, etc.
A User–Friendly Help Area
Our Web Site Control Panel has been installed by default for every Linux dedicated servers hosting package. Among its characteristics is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the actions that you can carry out. Most of the instructional articles in addition video versions which demonstrate all the actions that you can perform in a very illustrative manner. You will find the educational articles and the video tutorials in the top right corner of each section of the hosting Web Site Control Panel.