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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first thing you should do is click the Help button, which is present on each page. A context menu will open. It offers in-depth information about all the actions that you can perform on that particular page. Each popup opens on the very same page so that you can swiftly return to your work.

Video Tutorials

We have a wide variety of instructional video clips explaining how to work with our hosting Control Panel. They're meant for those of you who would like to see how things are getting done rather than only reading articles. In this way, anyone can swiftly find their way around our Control Panel by merely watching our step-by-step tutorial video clips.

F.A.Q.

If you can't find the answer you are looking for, take a glimpse at our comprehensive Frequently Asked Questions section, which includes questions asked by real people and provides real solutions. We frequently update our FAQ section with new articles in order to embrace all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the FAQ database either, you can get in touch with our great team of technical support engineers available 24/7 and ready to help you with any issue. Each support ticket you submit will be answered in less than sixty minutes (the average support ticket response time being about 20 minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 286191

Sales Lines Working Hours:
Monday to Friday:
09.00 AM - 11.00 PM GMT/UK
05.00 AM - 07.00 PM EST/USA
07.00 PM - 09.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com