The support that you will get from your shared hosting provider is very important, no matter if you have pre-sales questions and you aren't a client yet, or you've got some technical issue with an active account. Timely and accurate information regarding a question or an issue can save you a lot of time and efforts, not mentioning that this could often be a sign that you're ordering from an actual website hosting supplier not from a reseller. If you buy a hosting account through a company that doesn't own its servers and it cannot access them right away, it is very likely that you'll wait for a couple of days in order to receive a response to your query, thus your sites may stay offline for ages. Alternatively, a supplier that offers numerous ways of communication and has a technical support staff that is available any time can assist you right away and help you decrease or totally avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Hosting

We acknowledge the importance of receiving assistance in a timely manner, so our shared hosting services feature 24/7 support along with several means of communication. In case you do not have an account yet, you can phone us or use our live chat and chat with a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your websites. Thus, you will not end up ordering a service which you cannot use effectively. If you already have an account with us, you can open a support ticket in your Hepsia hosting Control Panel in case the issue is entirely technical or it needs more investigation. In contrast to the majority of providers out there, we respond to all of the tickets within one hour, so you won't need to wait for an entire day. Our support services are available round-the-clock, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you choose, you are able to benefit from our 24/7 tech support services even on official holidays. All your websites will be available all the time and so will we. With a lot of connection options, you are able to select the optimal method to contact us and learn more about our solutions if you don't have an account yet, or get support if you're already among our customers. You can give us a call, have a chat with a live consultant, send an email or open a support ticket from the Help section of the Hepsia website hosting Control Panel. The previous two options feature a one-hour answer time warranty, though it hardly ever takes over 20 minutes to receive assistance regardless of the nature of the issue. With our customer and tech support services, we'll be there for you whenever you need us, not several days later.

24/7 Customer Support in VPS

With our VPS, you'll never need to wait for more than 1 hour so as to receive help for any type of problem that you could experience with the server or the software that comes pre-installed with it. We warrant this short response time for all of the tickets that you open via your billing Control Panel or emails that you send to our tech support team. We have local phone numbers in a number of countries around the world plus a live chat service where we'll assist you with billing, pre-sales and general questions. Customer and technical support is available 24/7/365 through the various methods of communication, so whatever your question or problem is, there is always someone to assist you quickly. In the event that you need help with third-party software, that you cannot install or which gives you troubles, you can benefit from the Managed Services upgrade package that we supply for all of the VPS plans.

24/7 Customer Support in Dedicated Hosting

When you purchase a dedicated server through us, you're able to get in touch with us anytime using various channels and the maximum time that you will have to wait for an answer is up to 1 hour, which means that you can forget about waiting an entire day. Our customer and technical support service is accessible 24/7 regardless of whether it's a holiday or a weekend and we can support you with anything related to the apps that are pre-installed on your server. To contact us about a tech issue, you'll be able to open a support ticket via the Help section of your billing Control Panel or you can send us an e-mail. In case you have any basic questions or you'd like to know more about our website hosting services before you order, you can employ our live chat or you can call one of the local telephone numbers that we have in various countries around the globe. In the event that you'd like to receive support for third-party software that you are unable to set up or manage effectively, you're able to add the Managed Services upgrade to your plan and our sysadmins will assist you.