Despite the fact that this isn't the keyfactor to help you identify a dependable shared hosting supplier from a bad one and a reseller from a real provider, having the option to call and talk to a live person is a sign that you aren't dealing with a one-person company and that you will be able to reach someone any time you're in need of assistance. The phone support for hosting services may range from basic to dedicated, thus the problems which can be resolved with a call differ based on the supplier. In the general case, these issues are more basic and feature billing or first level tech issues since more complex problems generally need a support ticket where both you and the system administrators can follow what's going on with a given situation. Nevertheless, the option to call your service provider can save you lots of time and efforts for the numerous tiny problems which will eventually show up at the time you manage your hosting account.

Phone Support in Shared Hosting

All of our shared hosting plans feature telephone support 14 hours a day even on official holidays, so that if you do not have an account yet, you can give us a call and learn more about our solutions or whether we'll meet the system requirements for your websites. For your convenience, we have local phone lines in the United States, the United Kingdom and Australia, so you can contact the phone number which is closer to you. In case you're an existing customer, we will help you in a timely manner with all of the general and billing issues as well as with various technical issues so as to save you time and efforts - we acknowledge the fact that often it's easier to talk with a live person and get things done without delay. Certainly, some problems simply cannot be resolved on the telephone, so if this is the case you will have to use our ticketing system.

Phone Support in Semi-dedicated Hosting

When you need more information about the Linux semi-dedicated hosting that we supply, you can call any of the three support phone lines we have worldwide - in the United States of America, the United Kingdom and Australia. Thus, you can check in advance if our services are suitable for your sites. In case you are already our customer and you own a semi-dedicated account, you have the option to reach us over the phone for 14 hours every day about any billing or general questions. For strictly technical matters you will be able to take advantage of our ticketing system so as to get in touch with our technical support since someissues just need more time to be resolved, still we will help you on the phone with lots of minor tech problems as well, saving you time and efforts.