If you ever experience a problem with your website and are incapable of tackling it yourself, ask the respective hosting company’s help desk support team to help you get the website back online. A speedy resolution would be the most favorable scenario, but a lot of hosting companies respond within 24 hours or even more, particularly if you are working with a reseller. Even if the problem can be swiftly sorted out, your site may not function satisfactorily or it may not be reachable whatsoever for a longer period of time, so you may lose potential customers since it’s highly unlikely that anyone will be inclined to revisit a site that is faulty. Because of this, you should make sure not only that you can get in touch with your hosting provider, but also that they can answer and assist you in a well-timed fashion. If a software application update does not proceed as planned or you delete something unintentionally, for example, the site must be restored quickly in order to avoid extended downtime.

One-Hour Response Guarantee in Shared Hosting

Our Linux shared hosting packages include a sixty-minute response time guarantee, so regardless of what question or difficulty you may have, we will always be there to assist you. The fact is, it seldom takes more than 30 minutes to get an issue sorted out or an inquiry answered, and this is valid for both pre-sales and technical matters. Our client support team representatives will be at your service 24/7, even on legal holidays and weekends, so you’ll receive prompt support at any time. We realize how precious time can be, so by the time we reply to your email or ticket, we will have examined the matter and, in case we haven’t solved it, we’ll supply you with more information about what you have to do on your end, if the circumstances demand it. With our support service, you can be sure that there will be somebody to lend you a helping hand momentarily, whatever the hour.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we recognize precisely how vital it is to receive well-timed support, we promise that you will never have to wait for more than one hour to receive a reply to any ticket that you open through your semi-dedicated server CP. In reality, you’ll rarely need to wait for more than twenty to thirty minutes and this applies to any question irrespective of what its nature is – general, technical or billing. Plus, our client and tech support staff is on duty 24/7/365, which means that even in case you submit a ticket during legal holidays, you will invariably receive a fast response, which will include the answer to a query, the solution to a predicament or the information needed to solve an issue yourself – if there is something that you need to do on your end. With us, you’ll never need to spend a day hanging around waiting for an answer like you would with a lot of other web hosting providers.