A live chat is one of the channels of communication provided by some web hosting companies as part of their support service. Depending on the company, the chat is used for pre-sales, billing and/or tech assistance. This method of communication is faster than a support ticket and it will make it much less likely to misspell or misunderstand a word in comparison to a phone call with an agent. In addition, when the issue that you have needs some time to be examined and resolved, you are able to do something different at the same time instead of just waiting, as you would have to do when you call. You can also use a live chat assistance service totally free as long as you have Internet access even when your web hosting supplier is based in another country and they don't have a local telephone number that you can call.

Live Chat Support in Shared Hosting

As a part of the support services that we offer for our Linux shared hosting packages, you'll find live chat support that is online each and every day, even on holidays. You're able to get in touch with us no matter if you already have an account or not, considering that we will help you with nearly anything, ranging from providing you with basic information regarding our solutions if you aren't our client yet and you are considering to purchase one of our packages, to helping you with creating an e-mail account in an e-mail client. A part of the problems are more complex and time-consuming, therefore you'll need to take advantage of the ticketing system that is integrated in our Hepsia hosting Control Panel, but we can save you time and assist you in real time on our live chat for a lot of things.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we supply with all our Linux semi-dedicated hosting, you can find the replies for any questions you may have or have a lot of issues resolved quickly. The chat service is online every day, thus you're able to speak with an agent even on holidays and weekends. In case you are unsure which plan would be better for your websites or if our innovative cloud hosting platform matches some system requirements, you can join the live chat before purchasing anything. In case you're an existing customer, you can receive more info about account settings, billing issues as well as a variety of common tech troubles you may encounter, let's say if you can't set up an email account in a client on your computer. The live chat will save you lots of time no matter where you are or when you get in touch with us.