If you’ve purchased a hosting package and you’ve got certain queries associated with a particular feature/function, or if you have stumbled upon some predicament and you need help, you should be able to contact the respective support team. All web hosting providers deploy a ticketing system irrespective of whether they offer other means of contacting them apart from it or not, due to the fact that the best way to deal with an issue most often is to use a ticket. This kind of communication renders the replies exchanged by both parties simple to track and enables the customer care team representatives to escalate the case in case, for example, a server administrator needs to intervene. Most often, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you’ll need to have no less than 2 different accounts to contact the support staff and to actually manage the hosting space. Non-stop signing in and out of different accounts could sometimes be a bore, not to mention the fact that it requires a long time for most web hosting providers to answer ticket requests.

Integrated Ticketing System in Shared Hosting

Our Linux shared hosting packages come with an integrated trouble ticket system, which is included in our in-house created Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia will enable you to manage everything related to the web hosting service itself in the exact same place – invoices, web files, emails, trouble tickets, etc., eliminating the necessity to log in and out of different interfaces. In the event that you have any technical or pre-sales questions or any problems, you can post a ticket with just several mouse clicks without having to sign out of your hosting Control Panel. During the process, you can select a category and our system will present you with a variety of educative articles, which will supply you with additional info and which may help you fix any specific issue even before you open a ticket. We guarantee a trouble ticket response time of no more than one hour, even in case it is a weekend or an official holiday.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have opened a semi-dedicated server account with us and you want to contact our technical support team representatives, you’ll be able to post a support ticket straight from your Hepsia Control Panel instead of using a totally different help desk support platform as you’ll need to do with most hosting companies on the market. Our integrated trouble ticket system will enable you to post a new ticket without hassle and to look through older tickets using a smart search filter. In addition, you will be able to have a look at the applicable knowledge base articles that our system will offer you on the basis of the problem category that you pick for your new ticket. You can perform all of these procedures without leaving your Hepsia Control Panel at any moment, which means that if you come across any problem or have an inquiry, you can get in touch with our support engineers and resolve the issue at hand in no more than an hour using one single platform.