Regardless of the fact that the web hosting service provided by the different companies is virtually identical, every provider has their own platform with its own modifications and different ways to accomplish certain tasks. This is the reason why, an info-rich knowledge base will be rather helpful both for persons with little or no prior experience and for technically advanced users who will ultimately discover how specific procedures are carried out, but will lose some time in the meantime. The aim of such a knowledge base is to make the hosting service fast and simple to use, sparing users plenty of time and efforts. The result is more gratified clients, since they can quickly find the info they’re searching for, and considerably less work for the customer support team members, because typically most of the enquiries and issues that clients have got are already listed in the knowledge base. Provided that the articles themselves are expertly written and encompass more topics, you will be able to get to know more not only about your own account, but also about the web hosting service in general.

Extensive Online Documentation in Shared Hosting

If you’ve ordered your first shared hosting package through our company or have migrated your site over to us, you will grow familiar with our platform and our custom Hepsia hosting Control Panel in a jiffy thanks to the fact that we have prepared a thorough web-based knowledge base where you can find all the information that you may ever need – both general info in regards to the web hosting service as a whole and more specific info about the different functions that you can make use of and the obstacles that you can face. The articles are available in two places. The complete article collection is accessible through the Control Panel’s Help section. You can read relevant articles about the different functions in each section of the Control Panel too. You can discover how to do practically everything, from enabling an .htaccess file to administering an electronic mailing list, and all the articles offer step-by-step guides, so you will never become disorientated due to an unclear text. Needless to say, in case you bump into a more specific problem and you’re unable to find anything about it in our knowledge base, you can touch base with our tech support team representatives 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

The Help section of the Hepsia Control Panel, which is included in our Linux semi-dedicated hosting, will permit you to access the detailed online help documentation that we have compiled for you. The articles include generic information on our hosting services, informative tutorials about the various functions that you can use, as well as troubleshooting instructions that can help you recover common issues that you could come across. The topics that we have covered include just about everything, from easy things such as how to host a brand new domain name in your account, to more intricate ones such as which SSH commands are permitted on the servers. Articles that are dedicated to the features of a certain Control Panel section will always be available on the right-hand side of the page that you are on, whereas the complete article collection is accessible through the all-encompassing Help section.